Posted by Management Team on 4/2/2021 to
We are writing this letter to announce that ChubbysBikes.com has been acquired via a third party by a new team.
Why the change?
The Coronavirus pandemic took an extensive toll on the previous owners of the business as they were hit personally with the virus and by supply chain issues during the initial outbreak that continued throughout. They have decided it is in the best interest of the customers to step aside and allow a new team to take on the operations of ChubbysBikes.com so that they could focus on assisting previous clients and making sure you received your refunds and/or products.
Waiting for a processed order...what does this mean for you?
Going forward, all orders paid for and pending before 3/22/2021 shall be processed and handled by the previous team who can be reached directly at [email protected] or by phone at 1-844-878-8537. They have committed to handling your inquiries and transactions in a timely manner. With that being said, emailing a single time will likely be your best form of communication as overwhelming them with repeated inquires will cause more of a backlog.
You're waiting for an unprocessed order and what does this mean for you?
We are currently assessing the state of on-hand and soon-to-be-delivered inventory to our suppliers and will attempt to have an updated delivery time for you all by month's end, if this time is delayed we will give you an update directly. Once we know the position of the inventory we will reach out to you to begin processing your orders and only at that time will we process
What you can expect going forward...
The new team has an extensive background in customer service, e-commerce, and business management. We will be spending the next few weeks building out processes to ensure orders are processed in a manner in which you are always "in the know" and not left in the dark at any point in the future when you place an order on ChubbysBikes.com or any of our partner websites.
We understand that there has been some frustration surrounding the brand and we are dedicated to improving the relationship that you have with ChubbysBikes.com. We have launched new social media profiles and will soon be launching groups so that you can chat directly with us and share your love for the outdoors with others in the community! We look forward to learning more about your needs and how we can best fulfill them.
Find us now at the following links:
The New ChubbysBikes.com Team