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Our limited customer service staff has been affected by Covid-19 which has caused a severe backlog of handling customer service duties in a timely manner. We are actively trying to get a handle on each and every customer. We understand that this has caused a huge inconvenience to our customers and we plan on making sure everyone is taken care of as soon as possible. If you have any questions or concerns please only submit one request on the contact us page of our website. By sending multiple emails that only further backlogs our system. If you have any pending orders with us we are trying our very best to get each and every order shipped. Please keep in my mind that manufacturers were shut down for a period of time which caused a huge delay on some shipments. We appreciate you patience and understanding during this very challenging times.